Riva Medical Family Practice

Whay H. Jones, M.D.

Board Certified in Family Practice

Click here to read the updated flu vaccine education file (pdf)

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Click here to view Dr. Jones's Anne Arundel Medical Center News Release (bio)

Riva Medical Picture

Sue, Mindy, Dr. Jones,Cassandra

 

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Riva Medical Family Practice @ South River Colony in EDGEWATER

Just minutes from Annapolis; near the intersection of Route 2 & 214

3169 Braverton Street, Suite 102, Edgewater, MD 21037

Nearest cross road=Mitchell's Chance Rd; behind RiteAid & Friendly's

For an Appointment, please call

(410) 956-9566

NEW PATIENTS, PLEASE PRINT & FILL OUT THE FOLLOWING FORMS BEFORE YOUR FIRST APPOINTMENT TO SAVE TIME. YOU MAY SEND IN THE COMPLETED FORMS IN PERSON, BY MAIL, OR BY FAX (443-716-2595)

ESTABLISHED PATIENTS, PLEASE FILL OUT A NEW REGISTRATION FORM WHENEVER THERE IS A CHANGE OF INSURANCE OR PERSONAL INFORMATION.

*click here to open the PATIENT REGISTRATION FORM

*click here to open the PATIENT MEDICAL QUESTIONNAIRE


FULL SERVICE FAMILY PRACTICE with a personal touch

Primary Care/Family Practice Hours: 9am to 4pm Monday thru Friday (for scheduled routine and acute care)

Acute Care (please call ahead): Can be scheduled 24 hours prior or on the same day if appointment slots are available, Monday thru Friday. Please note that we do not take walk-in's.

Morning Blood Drawing service has been changed to between 8:00 and 8:45 am

DOT physicals: 9am to 6pm weekdays

Urine drug screen hours: 9am to 6pm weekdays.


Services we provide include the following & more:

Dr. Whay Jones, strives to deliver your care with diligence and efficiency

We accept: Medicare, all products of CareFirst BC/BS (including PPO/PPN, POS, Indemity, Blue Choice HMO), Aetna, Cigna, UnitedHealthCare/MAMSI/ALLIANCE (including othe insurance payers using UHC/Alliance as agents, e.g. Coventry, Guardian, MetLife...), First Health/CCN (network includes MailHandler & a large numbers of other payers), CHAMPUS/TriCare/TriCare Prime, GreatWest, PHCS, NCPPO and most PPO/PPN, POS, Indemity; worker's comp. & personal injuries. We offer very reasonable fees for cash paying patients.

Call Sue at (410) 956-9566 for updated insurance information.

New patients with insurance: please be advised that you must bring your current valid insurance card to your first appointment and in the beginning of each year when new cards are issued so we can submit claim to your insurance correctly. If your insurance company rejected our claim because you had failed to provide us updated insurance information (including name & address changes) you will be responsible for the full amount of the service you received. If you are unable to provide us with complete insurance information, you may still be seen but only as a cash paying patient.

Visits for cash paying patients starts at $80.00.

Personal checks will not be accepted from patients with history of bounced checks. A $25 fee will be charged for any bounced check.

You will be billed for $65.00 if you can't make to an appointment but didn't bother to cancel it. Please be considerated to other patients who could have your slot.

Our clinic is a family practice office; we are not a laboratory facility or vaccine clinic. We submit billing to your insurance company for blood work or vaccine services based on the rules your insurance companies set for a family practice provider. Your insurance company dictates whether you should be billed for any unpaid balance. Please address any concerns you may have with your insurance company's reimbursement policies with your insurance company, not with clinic staff.

Medication Refill Policy: Please allow 72 business hours after your phone request. We receive on the average 20 to 50 refill requests per day. Some refill requests require chart reviews to determine appropriateness of medication dosage, need for lab work, or clinic follow-ups. Refilling medications can be very time consuming. Dr. Jones works hard to answer the large volume of requests whenever physically possible. Please refrain from making repeated calls on the same day to check on the medication refill status. Our work flow is slowed down each time our very busy staff stop what they are doing to answer duplicate phone calls on the same request. In order to curtail these unnecessary interruptions, Dr. Jones has established new policy: the refill requests will be processed in the order when the latest request was received. This means if you left a message at 9 A.M. for medication refill, but called back at 3 P.M. to check on its status, if we haven't gotten to your request at the time of your second phone call, your request will be moved to behind every other request that came in before 3 P.M. In order to avoid the sense of emergency on your part, we encourage everyone to get into the habit of calling for refill(s) at least 2 weeks before the medication runs out.

Fortunately for us, vast majority of our patients are very considerate toward us as well as to their fellow patients. The above policy is intended only for the very select few with unrealistic expectations for others.

Helpful Free Patient Info by Dr. Jones (for informational purposes only; not a substitute for a visit with your doctor):

Click here for access to patient health information endorsed by the American Academy of Family Physicians.

Click here for access to comprehensive weight loss diet guide from "Dr. Gourmet's" website; also go to his home page for other fascinating information

about food & health

Click here for access to a physical activity caloric expenditure chart

Check back soon for enhanced website features!

Contents of this website are Copyright (C) 2006 Riva Medical Care LLC, Whay H. Jones, M.D., Owner; all rights reserved